Jason Palmer，美国洛杉矶新奥尔良的产品经理
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Jason Palmer

Verified Expert  in Product Management

Product Manager

Location
New Orleans, LA, United States
Toptal Member Since
December 25, 2018

Jason是一位产品领导者和技术专家，在硬件方面提供了丰富的经验, software, 以及有能力理解和改进技术的操作方式, business development, budgets, and customer experience intersect. 他是那种不断学习新事物，专注于打造创新产品的人.

Product ManagementData AnalyticsInternet of Things (IoT)Product OwnerITProduct CoachDigitalGrowth Marketing Product ManagerProduct ConsultantScrum Product Owner ContractorAgileAgile Product ManagementAgile WorkflowBiotechnologyScrumMarket Strategy and Research Product ManagementProduct Procurement ManagementIoT Product ManagementProduct Manager

Project Highlights

Automated Hardware Product Development
Led product design and development, 从想法到全国范围内的分销，超过400家,000 paying users.
Growth Operating Model
建立和管理一个高度复杂的财务模型，以预测每月的增长和新的收入机会.
Customer Support Call Center
建立并推出全天候多语种客户支持中心, servicing an average of 750 customers per month.

Expertise

Consumer ProductsInternet of Things (IoT)OperationsProduct ManagementProduct StrategyResearchTechnologyTechnology Trends

Work Experience

COO | Co-founder

2013 - PRESENT
MobileQubes
  • 构思产品概念，并管理所有软件和硬件开发，从最初的概念到利用精益和敏捷框架的多个产品发布.
  • Formulated software feature requirements, designed wireframes, and created user flow diagrams for kiosk client, inventory management, payment processing, 以及后台远程管理应用软件.
  • Developed the initial hardware designs and mechanical automation using Autodesk Inventor; also built the first prototype.
  • 领导所有的产品管理，包括用户体验的监督, product roadmap, market research, usability testing, and data analytics.
  • 执行软件开发承包商和硬件供应商的搜索和评估过程，管理项目计划.
  • 寻找并领导与中国多家合同制造商的谈判，以实现kiosks和充电宝的批量生产, 包括对中国制造工厂进行25次以上的现场考察，以确保生产的顺利进行.
  • 创建推介平台并参与融资活动，获得超过600万美元的股权和债务融资.
  • 组建由35名以上的全职和合同工组成的分布团队，包括国内和国际员工.
  • Managed all customer and field service, including 24/7 support center, dispatch teams, inventory logistics, and warehousing.
  • Owned financial model and budget forecast.
  • 为全职员工设定KPI目标并实施okr，使团队与公司目标保持一致.
  • Built original KPI and financial reporting dashboards using Excel; managed conversion and expansion of data analytics to Power BI.
  • 利用历史和预测分析，计划及时库存策略，以最大化销售和最小化库存持有成本.
  • Coordinated all accounting, 包括:21个州的合规和税务准备, 处理60多个场地合作伙伴的月度报告和付款, and capitalization table management.
  • Supported the enterprise sales for multi-year, system-wide contracts with Amtrak, Port Authority of NY & NJ (PATH), 马萨诸塞湾运输局(MBTA), 洛杉矶县大都会交通管理局, Chicago Transit Authority (CTA), Caesars Entertainment, and MGM Entertainment.
  • 在CNBC的Power Pitch广播中被推荐，并在2017年最有前途的25家新创公司名单中排名第二. 附加功能在自由企业(美国商会), Business Insider, Chicago Tribune, PYMNTS.com, and Inc.com. MobileQubes has shipped 450 kiosks, shipped 100,000 power banks, and is operating in 21 states with designs released for three different kiosk platforms with approximately ten iterations; with more than 400,000名付费客户和七位数的年收入.

Field Engineer

2009 - 2013
Abbott Laboratories
  • 为自动化血液学提供工程支持, immunology, and clinical chemistry instruments.
  • 担任主题专家，并就系统的使用向客户人员提供咨询.
  • 负责区域内新临床实验室的启动和实施.

Automated Hardware Product Development

http://www.mobilequbes.com/

Led product design and development, 从想法到全国范围内的分销，超过400家,000 paying users.

从最初的概念到发布和扩展，我领导了工程和产品工作. 这包括从编写产品需求文档和为软件创建用户故事到构建硬件原型和管理深圳制造的所有内容, China. 我还建立了拥有端到端客户体验的产品愿景.

Growth Operating Model

http://www.mobilequbes.com/

建立和管理一个高度复杂的财务模型，以预测每月的增长和新的收入机会.

在自动输入计算中，我在Excel中创建了一个复杂的运营财务模型，包括人员配备, CAPEX, marketing effectiveness, debt vehicles, budget vs. actual, and five-year financial statements. 所有变量假设都输入到单个选项卡中，并流向完整的12选项卡模型.

Customer Support Call Center

http://www.mobilequbes.com/

建立并推出全天候多语种客户支持中心, servicing an average of 750 customers per month.

我领导了整个项目——从开始到发布——并管理了前六个月直到交接.

I conducted the initial market research, vetted potential third-party vendors, and tested potential software service providers. 我还创建了所有的支持文档，宏，培训材料. I utilized Grasshopper, ZenDesk, GSuite, 以及Basecamp，通过第三方国际分销代理和内部员工的组合来执行.

该系统每月继续保持90%以上的客户满意度.

Graduate Research Project

开发了一种热成像和激光系统来量化肿瘤细胞中碳纳米管的加热动力学.

从构思到执行，我构建了一个完整的测试平台. 我还进行了所有的数据分析和成像分析. 该研究发表在《欧博体育app下载》和《欧博体育app下载》上，被引用30次.
2001 - 2007

生物医学工程学士学位

Louisiana State University - Baton Rouge, LA, USA

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